What are you looking for?

Refund and Returns Policy

🔁 Returns & Exchanges – Interior Objects

At Interior Objects (operates by NEOS GROUP LLC), we understand that furnishing a space is a deeply personal experience. If your selection doesn’t feel just right, we’re here to help make it right.

🗓️ 90-Day Return Policy

You may return most items within 90 days of delivery if you are not completely satisfied. We want you to love your purchase — and we stand behind that with flexible return support.

✅ Return Eligibility – “As-New” Condition

To qualify for a return:

  • Items must be in unused, uninstalled condition

  • All parts, manuals, and accessories must be included

  • Product must be returned in original, unmarked packaging

We consider items “as-new” if another customer would accept them as brand new upon delivery.

🚫 Non-Returnable Items

Some items are not eligible for return:

  • Custom, made-to-order, or special-order products

  • Light bulbs, glass, and replacement parts

  • Items that have been assembled, installed, modified, or used

  • Products without original packaging

  • Final Sale items (e.g. clearance or open-box deals)

  • Items delivered over 90 days ago

  • Shipping fees are non-refundable

🚚 Returns Due to Damage or Defect

If your item arrives damaged or defective:

  • Please inspect all shipments immediately upon arrival

  • If there is visible damage, note it on the delivery receipt and contact us within 48 hours

  • We will assist with replacement, repair, or return — quickly and with care

  • Do not schedule installation until you’ve inspected the item

Interior Objects is not responsible for any costs incurred for installation or assembly of defective or incorrect items.

🔄 How to Start a Return

To initiate a return, please email returns@interior-objects.com with:

  • Your order number

  • A brief explanation of the reason for return

  • Photos, if applicable (for damage or defect)

We’ll respond within 1–2 business days with next steps.

📦 Return Shipping Options

For standard-size items:

  • We’ll email you a prepaid return label

  • You may drop off at a FedEx location or schedule pickup at 1-800-GOFEDEX

  • Items must be packed in original packaging. Do not write or mark on the box.

For oversized freight items:

  • We will help schedule pickup with a local freight carrier

  • You must be present at time of pickup

  • Do not write on the packaging except the required shipping documents

💵 Return Fees & Refunds

  • A 15% return processing fee will be deducted from your refund

  • Refunds are issued to the original payment method

  • Items returned in unacceptable condition may be subject to restocking or rejection

  • Orders placed more than 6 months ago are not eligible for refunds

⚠️ Important Notes

  • Do not initiate a credit card chargeback during the return process. This may void your eligibility for a refund.

  • Contact us first — we are here to help.

If you have any questions, reach out to our customer support team at
📧 info@interior-objects.com

Thank you for choosing Interior Objects — we’re committed to delivering timeless quality and unmatched service.