🔁 Returns & Exchanges – Interior Objects
At Interior Objects (operates by NEOS GROUP LLC), we understand that furnishing a space is a deeply personal experience. If your selection doesn’t feel just right, we’re here to help make it right.
🗓️ 90-Day Return Policy
You may return most items within 90 days of delivery if you are not completely satisfied. We want you to love your purchase — and we stand behind that with flexible return support.
✅ Return Eligibility – “As-New” Condition
To qualify for a return:
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Items must be in unused, uninstalled condition
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All parts, manuals, and accessories must be included
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Product must be returned in original, unmarked packaging
We consider items “as-new” if another customer would accept them as brand new upon delivery.
🚫 Non-Returnable Items
Some items are not eligible for return:
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Custom, made-to-order, or special-order products
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Light bulbs, glass, and replacement parts
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Items that have been assembled, installed, modified, or used
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Products without original packaging
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Final Sale items (e.g. clearance or open-box deals)
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Items delivered over 90 days ago
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Shipping fees are non-refundable
🚚 Returns Due to Damage or Defect
If your item arrives damaged or defective:
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Please inspect all shipments immediately upon arrival
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If there is visible damage, note it on the delivery receipt and contact us within 48 hours
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We will assist with replacement, repair, or return — quickly and with care
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Do not schedule installation until you’ve inspected the item
Interior Objects is not responsible for any costs incurred for installation or assembly of defective or incorrect items.
🔄 How to Start a Return
To initiate a return, please email returns@interior-objects.com with:
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Your order number
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A brief explanation of the reason for return
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Photos, if applicable (for damage or defect)
We’ll respond within 1–2 business days with next steps.
📦 Return Shipping Options
For standard-size items:
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We’ll email you a prepaid return label
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You may drop off at a FedEx location or schedule pickup at 1-800-GOFEDEX
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Items must be packed in original packaging. Do not write or mark on the box.
For oversized freight items:
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We will help schedule pickup with a local freight carrier
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You must be present at time of pickup
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Do not write on the packaging except the required shipping documents
💵 Return Fees & Refunds
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A 15% return processing fee will be deducted from your refund
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Refunds are issued to the original payment method
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Items returned in unacceptable condition may be subject to restocking or rejection
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Orders placed more than 6 months ago are not eligible for refunds
⚠️ Important Notes
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Do not initiate a credit card chargeback during the return process. This may void your eligibility for a refund.
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Contact us first — we are here to help.
If you have any questions, reach out to our customer support team at
📧 info@interior-objects.com
Thank you for choosing Interior Objects — we’re committed to delivering timeless quality and unmatched service.